Question 1

What does Halekeep cost, and which portfolio size fits each plan?

Accepted Answer

Halekeep has three monthly plans: Solo Host is $59/month for up to 3 properties, Boutique Manager is $179/month for 4–25 properties, and Portfolio is $399/month for 25–200 properties. All three keep the same operating core, while higher tiers add portfolio capacity, routing, and support.

Question 2

Do I get a free trial, and when does billing begin?

Accepted Answer

Every plan starts with a 7-day free trial. Hosted checkout collects billing details to set up the subscription, but there is no charge today; the monthly or annual plan you select begins billing after day 7 unless you cancel.

Question 3

Can I cancel before the trial ends or before the next billing cycle?

Accepted Answer

Yes. Cancel from the dashboard before the trial ends or at any point afterward; you keep access through the trial window, and canceling prevents the next billing cycle from starting.

Question 4

What is included in the $59/month Solo Host plan?

Accepted Answer

Solo Host covers up to 3 properties with nightly dynamic pricing, AI guest messaging, cleaner and vendor dispatch, turnover photo inspection, and QuickBooks / Xero reconciliation.

Question 5

How does nightly repricing work against the market?

Accepted Answer

Halekeep reprices each property nightly against the market, giving you a per-night view instead of a manual calendar schedule. Nightly dynamic pricing is included in Solo Host, Boutique Manager, and Portfolio.

Question 6

What happens when a reservation checkout creates a turnover?

Accepted Answer

When checkout clears, Halekeep creates the turnover context, routes the right vetted cleaner, and keeps the timing and confirmation attached to the reservation. Cleaning-invoice context can then follow the work into the books.

Question 7

Can Halekeep dispatch cleaners and repair vendors?

Accepted Answer

Yes. Halekeep dispatches vetted cleaners after checkout and escalates inspection issues to repair vendors with a clear next step tied to the unit, so exceptions do not get lost in texts.

Question 8

How do photo inspections and issue escalation work before arrival?

Accepted Answer

The cleaner completion record and manager inspection share a photo-by-photo checklist, which surfaces missing amenities, cleanliness misses, and new wear before arrival. Managers can sign off when the evidence matches or escalate the issue to a repair vendor while there is still time.

Question 9

What does Halekeep reconcile for QuickBooks or Xero?

Accepted Answer

Halekeep keeps reservation revenue, channel and platform fees, cleaner and vendor invoices, and bank-feed context together so each line has an explainable source. The result is a reconciliation-ready story for QuickBooks or Xero instead of a month-end spreadsheet reconstruction.

Question 10

Does Halekeep replace QuickBooks or Xero, or keep them as the destination?

Accepted Answer

Halekeep does not replace QuickBooks or Xero. It acts as the short-term-rental reconciliation layer, organizing reservation-side truth, fee visibility, and invoice matching while QuickBooks or Xero remains the accounting destination.

The questions hosts ask before handing over the next stay.

Open the one that matches your portfolio.